I have lost my log in details, what do I do?
If you can’t remember your password, simply click on Login link at the top of the homepage, click “forgotten password”, enter your email address and click “Submit”.
Your password will be emailed to you.
I can’t log in to the website, what did I do?
If you cannot log in and your email/password is correct, please contact our Customer Service Team at firstname.lastname@example.org and they will be more than happy to help.
How do I send a card?
With our simple step by step process it is easy to personalise and create the card you want. Each step is listed on a separate page so it makes it easier to view and alter each part of your card.
Can I get a blank envelope with my card?
If you choose to have the card sent back to you it will arrive in an outer envelope with a blank envelope inside, ready for you to either send on or deliver by hand.
Can I send cards to someone other than myself?
If you would like to send the card direct to the end recipient, please choose this option on the ‘Send To’ page. You can then either, log in and choose one of your existing contacts to send the card to or enter a new recipient when prompted.
How do I pay
Payment can also be by prepay; €5 minimum, similar to mobile phone credit. Other amounts are available. You can add this to your account at any time. You can pay by Credit Card or Paypal.
Are my personal details secure?
Security is extremely important to us and we are committed to protecting your privacy.
See our Section in T&Cs “Terms of Security” here.(Scroll down)
Can I change or cancel my order?
As soon as you notice a mistake/want to change your order please email our Customer Service Team on email@example.com Alternatively you can call us 00353862459865. Please note that if your order has already been processed and sent to our printing department we may not be able to change or cancel your order.
When will my order be sent?
If you placed your card order before 2:00pm we promise to dispatch it the same day. If your order was placed after 2:00pm it will be sent the next working day unless it is a Friday where it will be sent Monday (excluding Bank Holidays).
My order still hasn’t arrived!
The majority of cards handled by the An Post are delivered the following day but some may take a little longer. If you have still not received your card after 3 days please contact our Customer Service Team on and they will be happy to help.